Last Updated on November 28, 2017.
By using this website, you agree to the following terms, conditions and privacy policy. Please read them carefully before using this website.

General Provisions

This website is owned and operated by Loft Full of Letters. Our principal place of business is located at 79 Russell Mills Rd., Plymouth, MA.

You must be at least thirteen years of age to use our website. Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the website. The terms, conditions and privacy policy contained on this page is subject to change at any time.

Intellectual Property Notice

All images, text, designs, graphics, trademarks and service marks are owned by and property of Loft Full of Letters, or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

You may use our intellectual property with clear and obvious credit back to our site, as well as links back to the page where the materials, designs, images, text, quote or post is located when it is appropriate to do so. However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.

Your Communications

Any communications made through our ‘contact,’ blog, blog comments or other related pages, or directly to our phones or mailing or email addresses is not held privileged or confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on our website, servers, comments, emails or other media as allowed by United States law, and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails.
We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of our business. You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to communications that are potentially libelous or maliciously false, obscene, abusive, negligent or otherwise harmful or inappropriate.

Disclaimers

Our website and related materials is provided for educational and informational use only. You agree to indemnify and hold harmless our website and company for any direct or indirect loss or conduct incurred as a result of your use of our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).

While we may reference certain results, outcomes or situations on this website, you understand and acknowledge that we make no guarantee as to the accuracy of third party statements contained herein or the likelihood of success for you as a result of these statements or any other statements anywhere on this website. If you have a medical, legal or financial questions, you should consult a medical professional, lawyer or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions you choose to make as a result of using this website, related materials, products, courses or the materials contained herein.

This website is updated on a regular basis and while we try to make accurate statements in a timely and effective manner, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete or up to date. You expressly acknowledge and understand that any information or knowledge you gain as a result of using this website is used at your own risk. If you should see any errors or omissions and would like to let us know, please email us at LoftFullofLetters@gmail.com.

Affiliates

This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of your purchase through one of these links. We will use reasonable efforts to notify you when and where we have placed affiliate links in addition to this disclaimer located in these Terms and Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications.

Termination

If at any time we feel you have violated these Terms and Conditions, then we shall immediately terminate your use of our website and any related communications as we deem appropriate. It is within our sole discretion to allow any user’s access of our website, and we may revoke this access at any time without notice.

Payment Policy and Collections

I accept payment through Paypal or personal check for all my products and custom work. If you send a check, please understand that I have to wait for the check to clear before I begin custom work or send a product to you.
For custom projects, I can accept either a deposit payment (50%) or full payment up front. Sorry, I cannot begin work without payment. Once the project is completed, the balance is due and payment must be cleared, before I can ship or digitally transfer the completed project to you. There are NO exceptions to this; e.g. if the Client decides s/he no longer wants the design, as they have commissioned the work and paid a deposit s/he is still obligated to pay for the work that has been done. Non-payment will result in legal action being taken if necessary. Once full payment is received for a design, and it has been delivered to the client, it is assumed that the project has been completed to the client’s satisfaction and no refunds can be offered.There will be no refunds issued on completed custom work.

Shipping Policy

Buyer is responsible for all shipping costs. My default shipping method is USPS First Class Mail or Priority Mail, but on occasion will ship UPS or Fed-Ex.

Return, Refund, and Exchange Policy

Custom Orders: If you cancel your order before I begin work on it, I will refund you in full. If I have begun work on your order, please understand that I will need to be compensated for the time I spent working on it, and you will be issued a partial refund.
For custom work, I will involve you in every step of the design and will send you proofs as I am working on it. If for any reason you are not satisfied with the work, please let me know, and I will make the necessary changes. If your work is lost or damaged in the mail, I can offer either a refund or a re-do if the item is insured. Unless you tell me otherwise, I will purchase insurance with the shipping. I package all of my items extremely carefully, but there is always the chance of damage or loss on the mail carrier’s part.

There are no refunds or exchanges on downloads due to the instant nature of the product.

For ready-made products such as art prints, we allow returns for refunds if the item is shipped back to us within 14 days or less of purchase. If the item is shipped back to us after this time frame, we will happily offer you a store credit. Items must be returned in their original packaging in their original condition. If an item is not received back in this condition, we reserve the right to offer you store credit instead of a refund, or ship the item back to you for you to keep, at our discretion. If your item arrives damaged, please send a photo of the damage and we will be happy to replace your order.